Some people with long-term complex health needs may qualify for free health and social care arranged and funded solely by the NHS. This is known as NHS continuing healthcare (CHC).
Continuing healthcare is a package of care provided outside of hospital, such as in your own home or in a care home.
It is a service for people aged 18 years and over who have significant ongoing healthcare needs. People who are eligible for continuing healthcare service may individuals who are reaching the end of their lives, or have long-term conditions as a result of a disability, accident or illness.
You can read more about this service on the NHS England website.
To be eligible for NHS continuing healthcare, you must be assessed by a team of healthcare professionals (a multidisciplinary team). The team will look at all your care needs and relate them to:
If your assesment finds you are eligible for this service, NHS North East London, as your local Integrated Care Board (ICB), would be responsible for funding your full package of health and social care.
This means that we will find suitable care to meet your assessed needs. We will always try to give options and choices that best match yours and your family’s preferences for the type and place of care provided.
If you are not eligible for NHS continuing healthcare, you can be referred to your local council who can discuss with you whether you may be eligible for support from them. Find out more on our Adult Social Care page.
If you still have some health needs then the NHS may pay for part of the package of support. This is sometimes known as a “joint package” of care.
In order to receive support from the NHS continuing health care service, individuals have to be assessed by NHS North East London to determine whether you are eligible.
If you would like to have a continuing healthcare assessment for yourself, a family member or for a person you care for, you can speak to:
| Name of team | Who to contact | What they do |
|---|---|---|
|
Quality Assurance |
020 3416 5905 (option 1) |
|
|
Assessment and review |
chc.assessment.reviews@nhs.net 0300 013 6225 (option 1) |
|
|
Commissioning
/ Brokerage |
0300 013 6225 (option 1) |
|
|
Equipment |
0300 013 6225 (option 1) |
|
|
Rehab |
0300 013 6225 (option 1) |
|
|
Invoices |
0300 013 6225 (option 1) |
|
|
Appeals |
0300 013 6225 (option 1) |
|
| Area | Who to contact |
|---|---|
|
City of London and Hackney |
Continuing Healthcare team |
|
Newham |
020 7909 3805 |
|
Tower Hamlets |
020 7771 5575 or 020 7771 5574 If you have questions about whether you are eligible for support contact: Tele: 020 3688 1387 |
|
Waltham Forest |
Community Clinical Team If you want to discuss arrangements for care through an agency or nursing home please contact the brokerage team:
Waltham Forest Brokerage Team
If you have any other queries, such as eligibility, contact the CHC Commissioning Team:
NEL commissioning support unit |
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