Our Big Conversation is one of the ways that NHS North East London and our local partners in the Integrated Care Partnership listen to and engage with people in our communities. It has helped us to understand local views about health, care and wellbeing, so we can focus on what matters to our local population and improve what we do. This is an ongoing dialogue and set of conversations which we will continue to hold across local populations into the future.
Over the summer of 2023, we had conversations with more than 2,000 people across north east London as well as an online survey, we held face to face sessions and community events in each of our Places. Through asking open questions, we had many rich and deep conversations which helped us to understand more about what matters to local people.
Based on what we already know about the needs of local people and what residents have told us before, the Big Conversation process focused on asking people open questions about our four priorities for improving quality and outcomes and tackling health inequalities:
Our online survey saw 1,000 people share their views on:
• Our four ICS priorities
• Living a healthy life, voice and influence and receiving care
• Experiences of using health and care services in north east London
Our face to face sessions and community events included:
The feedback from our Big Conversation has helped to shape our health, care and wellbeing in north East London.
It’s also helped us to develop a set of success measures which will help local people, stakeholders and our staff to understand how we are making a difference to people’s health and wellbeing. These measures will also check how well we are delivering Good Care and where we need to make improvements.
Over summer and autumn 2024, we will be further testing these measures with local people and stakeholders to make sure we have captured their priorities and that the measures we are proposing make sense and look realistic. This will then enable future big conversations to get up and running.
The final set of success measures will then be confirmed by the Integrated Care Partnership and we will report each year on our progress.
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