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Mental health crisis lines

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Call 111 for urgent help

Call 111. If you or someone you know needs urgent help for their mental health call NHS 111 and select mental health option 2 to speak to your local NHS crisis line. 

They are free and open 24 hours a day, every day of the week, for adults, children and young people.

The helplines are supported by trained local call handlers who are there to listen, and to help you make sense of how you are feeling. They can help advise you on where you can access the right mental health support.  

Mental health crisis cafes - walk in help

Crisis cafes are local places you can go that offer immediate help if you are in distress or crisis. They are safe, supportive places for anyone aged 18+ who feels they are struggling or not coping. Just walk-in. They are open evenings and weekends.

Newham Together Cafe 

Stratford Advice Arcade, 107- 09 The Grove, London, E15 1HPT (Monday – Friday: 5pm to 9pm, Weekends and Bank Holidays, 3pm to 9pm)

Tel: 07511082293. Email: Nh.togethercafe@nhs.net

Tower Hamlets Together Cafe  

86 Old Montague Street, Whitechapel, London, E1 5NN (Monday – Thursday: 5pm to 9pm, Saturday, Sunday and Bank Holidays: 12pm to 9pm)

Tel: 0808 196 2130 / 0782 678 055. Email: Th.togethercafe@nhs.net 

City & Hackney Together Cafe

The Raybould Centre, City and Hackney Centre for Mental Health, London, E9 6SR (Monday – Friday 6pm – 9pm, 12pm – 4pm at weekends)

Tel: 07393 762 366 Email: elft.crisiscafe2@nhs.net

Access NHS 111 online

You can visit NHS 111 online. They will ask you to answer a few simple questions about your mental health symptoms and be able to advise on what to do next.

Speak to the Samaritans

The Samaritans are there to listen at any time of the day or night. You can talk to them confidentially about anything that’s troubling you, no matter how difficult. Call free on 116 123.

Text SHOUT

Shout offers confidential 24/7 crisis text support for times when you need immediate assistance. 
Text SHOUT to 85258.

Long-term help with mental health

• Speak to your GP if you need help with your mental health. They can advise you on where to get the right support and refer you to local services if you need to.
• You can refer yourself directly to an NHS talking therapies service without a referral from a GP.

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