Mental health crisis lines

Call 111 for urgent help

Call 111. If you or someone you know needs urgent help for their mental health call NHS 111 and select mental health option 2 to speak to your local NHS crisis line.

They are free and open 24 hours a day, every day of the week, for adults, children and young people.

The helplines are supported by trained local call handlers who are there to listen, and to help you make sense of how you are feeling. They can help advise you on where you can access the right mental health support.

Mental health crisis cafes - walk in help

Crisis cafes are local places you can go that offer immediate help if you are in distress or crisis. They are safe, supportive places for anyone aged 18+ who feels they are struggling or not coping. Just walk-in. They are open evenings and weekends.

Newham Together Cafe

Stratford Advice Arcade, 107- 09 The Grove, London, E15 1HPT (Monday – Friday: 5pm to 9pm, Weekends and Bank Holidays, 3pm to 9pm)

Tel: 07511082293. Email: Nh.togethercafe@nhs.net

City & Hackney Together Cafe

The Raybould Centre, City and Hackney Centre for Mental Health, London, E9 6SR (Monday – Friday 6pm – 9pm, 12pm – 4pm at weekends)

Tel: 07393 762 366 Email: elft.crisiscafe2@nhs.net

Mental Health Crisis Assessment Hub at Goodmayes Hospital

Block 8, North East London Foundation Trust, Goodmayes Hospital, Barley Lane, Ilford, Essex, IG3 8XJ.

Tel: 0300 300 1882 opt 3 Email: Ica-hub@nelft.nhs.uk

Barnsley Street Neighbourhood Mental Health Centre

The service provides person-centred mental health input for people when they need it – to help prevent people becoming very unwell and needing hospital admissions, or to help them avoid spending time in A&E as much as they may do now.

The service is available for local residents registered at any of the following five GP practices:

Bethnal Green Health Centre
The Mission Practice
Sutton’s Wharf Health Centre
Strouts Place Medical Centre
XX Place Health Centre

53-55 Barnsley Street, London, E1 5RB
Tel: 07557 191 319
Email: elft.barnsleynmhc@nhs.net

Redbridge Recovery Hub

Free mental health support for Redbridge residents aged 18 and over, with no need for an appointment. Hestia, in partnership with NELFT, have designed the hub to be a safe, welcoming, and inclusive environment, offering support on an open-door basis so that you can access help when you need it.

Location: Ilford Engagement Hub at Jubilee Gardens, Ilford Lane IG1 2HX
Opening times: Redbridge residents aged 18 and over, can walk in with no need for an appointment. 365 days a year.
Monday to Friday 5pm – 9pm
Weekends 2pm – 6pm (virtual support only)
Telephone: 020 3031 6501
Email: Redbridge.recoveryhub@.hestia.org

Access NHS 111 online

You can visit NHS 111 online. They will ask you to answer a few simple questions about your mental health symptoms and be able to advise on what to do next.

Speak to the Samaritans

The Samaritans are there to listen at any time of the day or night. You can talk to them confidentially about anything that’s troubling you, no matter how difficult. Call free on 116 123.

Text SHOUT

Shout offers confidential 24/7 crisis text support for times when you need immediate assistance.
Text SHOUT to 85258.

Long-term help with mental health

• Speak to your GP if you need help with your mental health. They can advise you on where to get the right support and refer you to local services if you need to.
• You can refer yourself directly to an NHS talking therapies service without a referral from a GP.

Mental health crisis lines

Call 111 for urgent help