If you need urgent medical attention, but it is not life threatening, visit NHS 111 online or call 111 first.
Urgent doctor’s appointments are available seven days a week including in the evenings, weekends and on bank holidays. Call your practice or NHS 111 to book.
Your local pharmacist can offer advice as well as medication. Many pharmacies are open late and over the weekends and you do not need an appointment to see a professional. Some offer free delivery services, so check with your local pharmacy.
Community pharmacists can also supply prescription medicines if you need them for seven different conditions without you needing to see a GP, under a new scheme called Pharmacy First. These conditions are:
For help with minor injuries and illnesses visit the Urgent Treatment Centres at Barking Community Hospital and Harold Wood Polyclinic. These are open 8am-10pm, seven days a week. Call NHS 111 to book an appointment or walk in and wait to be seen.
If you are feeling overwhelmed or you are struggling with your mental health, you can call the mental health crisis line for free 24 hours a day, 365 days a year. Call NHS 111 and choose option 2.
Mind offers mental health support through a range of services.
You can call them on 01708 457040, Monday to Friday, 9am to 4.30pm.
Talking Therapies offers support for many common mental health concerns such as anxiety, stress, phobias, bereavement and depression.
You can call them on 0300 300 1554
The Silver Line Is a free telephone support line for older people offering confidential support and friendly conversation 24 hours a day, 7 days a week.
Call them for free on: 0800 4 70 80 90
Age UK provide a range of support and advice for older people as well as befriending services, activities and events.
020 8220 6000
The Young at Heart programme run by Barking and Dagenham Council is for residents over the age of 60 who want to meet new people, take part in activities and improve their mental and physical well-being.
Sessions are available at a variety of times in community settings across the borough.
General information and advice is available to help you through the cost of living crisis, from benefits and low-cost loans, through to income maximisation and signposting to food banks and wellbeing support.
020 8215 3000
Citizens Advice provides free, independent, confidential and impartial advice on a wide range of subjects.
0808 278 7870
If you’re a carer and would like
some support, Carers of Barking and Dagenham can help.
020 8593 4422
While NHS care is free, there are some things you need to pay for, like prescriptions and dental costs.
A range of financial support is available to eligible people to help with these costs. Even if you are not eligible for free prescriptions, there are ways to save money on them and you can talk to your local pharmacist about this.
There are Community Hubs across the borough, making it easier for you to access the advice and support you need on your doorstep.
There are a number of food banks in Barking and Dagenham that can provide emergency food parcels to help people who are temporarily unable to provide for themselves.
Some of them require you to obtain a voucher in order to receive a food parcel, so check with them before you visit.
Barking and Dagenham want to make sure that all families can get the support they need. Family Hubs, Family Navigators and Early Help outreach services are for parents of children aged from 0 to 19 and up to 25 for young people with special educational needs and disabilities.
Translations of this guide are available in:
If you need urgent medical attention, but it is not life threatening, visit NHS 111 online or call 111 first.
Urgent doctor’s appointments are available seven days a week including in the evenings, weekends and on bank holidays. Call your practice or NHS 111 to book.
Your local pharmacist can offer advice as well as medication. Many pharmacies are open late and over the weekends and you do not need an appointment to see a professional. Some offer free delivery services, so check with your local pharmacy.
Community pharmacists can also supply prescription medicines if you need them for seven different conditions without you needing to see a GP, under a new scheme called Pharmacy First. These conditions are:
If you are feeling overwhelmed or you are struggling with your mental health, you can call the mental health crisis line for free 24 hours a day, 365 days a year. Call NHS 111 and choose option 2.
Mind can provide mental health support through a range of services.
Call 020 8985 4239
Offers a welcome cuppa and a safe, supportive place for anyone struggling to cope. The café is open at The Raybould Centre in Homerton Row from 6pm to 9pm Monday to Friday, and 12pm to 4pm on weekends.
Call 07393 762 366 for more details.
The City Wellbeing Centre offers counselling and psychotherapy to workers and residents in the City of London and Hackney, included low or no fee options for low income households.
You can call 020 7380 1960 for more information.
If you’re struggling speak to the Samaritans. Visit their walk-in centre at 46 Marshall Street, London open every day from 9am to 9pm, or ring 116 123 for free, 24/7, 365 days a year.
Talk Changes provides support for many common mental health concerns such as anxiety, stress, phobias, bereavement and depression. Call 020 7683 4278 or email huh-tr.talkingtherapy@nhs.net
Dragon Café in the City is a space to release the pressure of work, home, or day-to-day life. Come along and take part in a range of free activities promoting mental wellbeing, or just to relax and meditate in the space. Every second Wednesday 12 to 7.30pm.
If you’re feeling lonely and would like to get involved locally or just have someone to talk to, there are lots of organisations who can help.
Community Befrienders offer a crucial lifeline and confidence boost to people who are lonely or socially isolated in Hackney and the City. Call 0207 241 4443
The Silver Line is a free telephone support line for older people offering confidential support and friendly conversation 24 hours a day, 7 days a week. 0800 4 70 80 90
Age UK in East London provides a range of support and advice for older people as well as befriending services, activities and events. 020 898 17124
Email: info@ageukeastlondon.org.uk
General information and advice to help you through the cost of living crisis is available for Hackney and for the City of London.
Hackney Citizens Advice provides free, independent, confidential and impartial advice on a wide range of subjects. Appointments are available at their office in Mare Street Hackney. 020 3880 2023.
If you’re a carer and would like some support, help is available from Hackney Council.
While NHS care is free, there are some things you need to pay for, like prescriptions and dental costs.
A range of financial support is available to eligible people to help with these costs. Even if you are not eligible for free prescriptions, there are ways to save money on them and you can talk to your local pharmacist about this.
Guidance from Hackney council is available. You can also find libraries with warm spaces in the City of London.
Hackney Foodbank provides emergency food parcels to anyone going through a temporary crisis or those trapped in poverty. They offer practical, immediate relief and can connect you with local organisations who can help with any wider issues you are facing.
0207 254 2464 – Monday to
Friday, 10am to 2pm.
Families can get a range of help and support via the family services unit in:
A range of local services offering support, advice and activities are available in Hackney.
Translations of this guide are available in:
If you need urgent medical attention, but it is not life threatening, visit NHS 111 online or call 111 first.
Urgent doctor’s appointments are available seven days a week including in the evenings, weekends and on bank holidays. Call your practice or NHS 111 to book.
Your local pharmacist can offer advice as well as medication. Many pharmacies are open late and over the weekends and you do not need an appointment to see a professional. Some offer free delivery services, so check with your local pharmacy.
Community pharmacists can also supply prescription medicines if you need them for seven different conditions without you needing to see a GP, under a new scheme called Pharmacy First. These conditions are:
For help with minor injuries and illnesses visit the Urgent Treatment Centres at Barking Community Hospital and Harold Wood Polyclinic. These are open 8am-9pm, seven days a week. Call NHS 111 to book an appointment or walk in and wait to be seen.
If you are feeling overwhelmed or you are struggling with your mental health, you can call the mental health crisis line for free 24 hours a day, 365 days a year. Call NHS 111 and choose option 2.
Gives mental health support through a range of services. Call 01708 457040 Monday to Friday, 9am to 4.30pm.
Gives support for many common mental health concerns such as anxiety, stress, phobias, bereavement and depression. Call 0300 300 1554 or visit www.talkingtherapies.nelft.nhs.uk/havering.
The Silver Line Is a free telephone support line for older people offering confidential support and friendly conversation 24 hours a day, 7 days a week.
Call them for free on: 0800 4 70 80 90
Age UK provide a range of support and advice for older people as well as befriending services, activities and events.
020 8220 6000
Use the new Joy directory to find a local sports club, social group and more.
Information and advice to help you through the cost of living crisis.
Provides free, independent, confidential and impartial advice on a wide range of subjects. Appointments are available at their offices in Romford, Rainham, Hornchurch and Harold Hill.
For more information call 0808 1898273
If you’re a carer and would like some support Havering Carers Hub can help. They can be contacted on 01708 961111, via email at info@haveringcarershub.org.uk
While NHS care is free, there are some things you need to pay for like prescriptions and dental costs. A range of financial support is available to eligible people to help with these costs. Even if you are not eligible for free prescriptions there are ways to save money on them and you can talk to your local pharmacist about this.
There are a number of warm spaces in Havering that you can go to if you are struggling to heat your home. They include libraries and leisure centres and some offer hot drinks and Wi-Fi.
The Trussell Trust can provide food parcels to people who may be struggling to afford the essentials. There are currently three food banks in Havering run by the Trussell Trust which you can access if you have a voucher. The food banks are located in Collier Row, Romford, Harold Hill and Rainham. Ask them about how to get a voucher, or call their Help Through Hardship helpline on 0808 208 2138 for advice.
A joint service by Havering Council and Age UK to help you save money on energy bills and get your home ready for winter. Call 020 3011 1241 or email energydoctors@ageukeastlondon.org.uk.
Families can get help and support from Havering council.
Translations of this guide are available in:
If you need urgent medical attention, but it is not life threatening, visit NHS 111 online or call 111 first.
Urgent doctor’s appointments are available seven days a week including in the evenings, weekends and on bank holidays. Call your practice or NHS 111 to book.
Your local pharmacist can offer advice as well as medication. Many pharmacies are open late and over the weekends and you do not need an appointment to see a professional. Some offer free delivery services, so check with your local pharmacy.
Community pharmacists can also supply prescription medicines if you need them for seven different conditions without you needing to see a GP, under a new scheme called Pharmacy First. These conditions are:
For help with minor injuries and illnesses visit the Urgent Treatment Centres at Barking Community Hospital open 8am-9pm and King George Hospital open 24/7. Call NHS 111 to book an appointment or walk in and wait to be seen.
If you are feeling overwhelmed or you are struggling with your mental health, you can call the mental health crisis line for free 24 hours a day, 365 days a year. Call NHS 111 and choose option 2.
Can provide mental health support through a range of services. Call 020 7510 1081 or visit www.mindthnr.org.uk.
Provides support for many common mental health concerns such as anxiety, stress, phobias, bereavement and depression. Lines are open 9am to 5pm, Monday to Friday. Call 0300 300 1554 and select option 1 or visit www.talkingtherapies.nelft.nhs.uk/redbridge.
Is a free telephone support line for older people offering confidential support and friendly conversation 24 hours a day, 7 days a week. Call free on 0800 4 70 80 90.
Provides a range of support and advice for older people as well as befriending services, falls prevention, care navigation, activities and events. Call 020 8220 6000 or visit ageuk.org.uk/redbridgebarkinghavering.
The Alzheimer’s Society Dementia Support Line is open 9am to 8pm Monday to Wednesday, 9am to 5pm Thursday and Friday, and 10am to 4pm Saturday and Sunday. Call 0333 150 3456.
Speak to a specialist dementia nurse for free, confidential, expert advice and support to help you care for your loved one and cope with the daily challenges of living with dementia. Lines are open from 9am to 9pm Monday to Friday and 9am to 5pm weekends and bank holidays. Call 0800 888 6678 or visit www.dementiauk.org.
Information and advice to help you through the cost of living crisis is available from Redbridge council.
Provides free, independent, confidential and impartial advice on a wide range of subjects. Call 0808 278 7872.
If you’re a carer and would like some support, Redbridge Carers Support Service can help. Get in touch and find out what support you may be entitled to. Call 020 8514 6251, or email office@rcss.org.uk
While NHS care is free, there are some things you need to pay for like prescriptions and dental costs. A range of financial support is available to eligible people to help with these costs. Even if you are not eligible for free prescriptions there are ways to save money on them and you can talk to your local pharmacist about this.
There are a number of warm spaces in Redbridge that you can go to if you are struggling to heat your home. They include libraries and leisure centres and some offer hot drinks and Wi-Fi.
The Trussell Trust can provide food parcels to people who may be struggling to afford the essentials. The food bank is located at 14 Granville Rd, Ilford IG1 4JY, UK which you can access if you have a voucher. Ask them about how to get a voucher or call their Help Through Hardship helpline on 0808 208 2138 for advice.
There is also a Community Grocery at City Gates in Clements Road, Ilford, which can help local families. Call 020 3422 6511.
Families can get help and support from the family services hub run by Redbridge Council.
Translations of this guide are available in:
If you need urgent medical attention, but it is not life threatening, visit NHS 111 online or call 111 first.
Urgent doctor’s appointments are available seven days a week including in the evenings, weekends and on bank holidays. Call your practice or NHS 111 to book.
Your local pharmacist can offer advice as well as medication. Many pharmacies are open late and over the weekends and you do not need an appointment to see a professional. Some offer free delivery services, so check with your local pharmacy.
Community pharmacists can also supply prescription medicines if you need them for seven different conditions without you needing to see a GP, under a new scheme called Pharmacy First. These conditions are:
If you are feeling overwhelmed or you are struggling with your mental health, you can call the mental health crisis line for free 24 hours a day, 365 days a year. Call NHS 111 and choose option 2.
Mind can provide mental health support through a range of services. Call 020 7510 1081
Provides support for many common mental health concerns such as anxiety, stress, phobias, bereavement and depression. Call 0208 1751 770
Good Thinking is an online platform that supports Londoners to look after their mental health and wellbeing in a way that works for them.
For more information about the mental health support available in Newham, visit the Well Newham website.
Is a free telephone support line for older people offering confidential support and friendly conversation 24 hours a day, 7 days a week. Call free on 0800 4 70 80 90.
Provides a range of support and advice for older people as well as befriending services, falls prevention, care navigation, activities and events. Call 020 8220 6000
General information and advice to help you through the cost of living crisis is available from Well Newham.
Provides free, independent, confidential and impartial advice on a wide range of subjects. Appointments are available at their office in Canning Town (123 Star Lane, E16 4PZ). For more information call 020 3855 5233.
Money advice & education for Newham residents. Call 020 8616 3750.
Hardship support, debt advice and income maximisation guidance. Call 020 8430 2041 or visit. You can also come along to 112-118 The Grove, E15 1NS.
While NHS care is free, there are some things you need to pay for like prescriptions and dental costs. A range of financial support is available to eligible people to help with these costs. Even if you are not eligible for free prescriptions there are ways to save money on them and you can talk to your local pharmacist about this.
There are a number of warm spaces in Newham that you can go to if you are struggling to heat your home. They include libraries.
The Trussell Trust can provide food parcels to people who may be struggling to afford the essentials. There are currently three food banks in Newham run by the Trussell Trust which you can access if you have a voucher.
The food banks are at the Royal Docks Learning and Activity Centre (RDLAC), Bonny Downs and the Ascension Church Centre.
Ask them about how to get a voucher, or call their Help Through Hardship helpline on 0808 208 2138 for advice.
The Newham Food Alliance can also help with food. Call 07790 975 086.
The team can help if you’re not able to afford heating, food or other essentials. Call 020 8430 204.
Free legal, welfare, and debt advice. Call 020 7473 2270.
You can access energy-efficiency grants, advice and services.
Eligible households can also access -saving improvements via Stay Warm in Newham. Call 020 8471 6954.
Please remember, it is important to warm your home safely.
Family Hubs give families and young children support.
Families can also get help and support from the Well Newham website.
Translations of this guide are available in:
If you need urgent medical attention, but it is not life threatening, visit NHS 111 online or call 111 first.
Urgent doctor’s appointments are available seven days a week including in the evenings, weekends and on bank holidays. Call your practice or NHS 111 to book.
Your local pharmacist can offer advice as well as medication. Many pharmacies are open late and over the weekends and you do not need an appointment to see a professional. Some offer free delivery services, so check with your local pharmacy.
Community pharmacists can also supply prescription medicines if you need them for seven different conditions without you needing to see a GP, under a new scheme called Pharmacy First. These conditions are:
For help with minor injuries and illnesses, visit the Urgent Treatment Centre at Whipps Cross Hospital, open 24 hours a day, located on the Whipps Cross Hospital main corridor at Junction 5.
If you are experiencing something that makes you feel unsafe, distressed, or worried about your mental health, you can call the mental health crisis line for free, 24 hours a day, 365 days a year. Call NHS 111 and choose option 2.
If you’re distressed by difficult events in your life or struggling with your mental health, contact Talking Therapies for online, telephone or video call support.
Email wf.talkingtherapies@nhs.net
Call 0300 300 1554, option 4 for self-referral.
If you or someone you know is feeling low, depressed, or suicidal, call the Samaritans 0330 094 5717 or email jo@samaritans.org.
For more information, contact: social.prescribing@walthamforest.gov.uk
Is a free telephone support line for older people offering confidential support and friendly conversation 24 hours a day, 7 days a week. Call free on 0800 4 70 80 90.
Provides a range of support and advice for older people as well as befriending services, falls prevention, care navigation, activities and events. Call 020 8558 5512 or email info@ageukwalthamforest.org.uk.
General information and advice to help you through the cost of living crisis.
Provides free, independent, confidential and impartial advice on a wide range of subjects. You can get advice and make appointments by calling the Citizens Advice Waltham Forest adviceline on 0808 2787 838, Monday to Friday from 9am to 5pm.
If you’re a carer and would like some support, Carers First provide health and wellbeing services, support groups and activities, education, training and employment offers. Call 0300 303 1555 or email referral@carersfirst.org.uk.
Social tariffs are reduced cost broadband packages, offered by broadband and telecom companies to eligible benefit claimants. They can save you up to £200 annually.
Check directly with your current provider if they offer a social tariff. You can apply for most tariffs online or call your provider and ask to switch.
While NHS care is free, there are some things you need to pay for, like prescriptions and dental costs. A range of financial support is available to eligible people to help with these costs. Even if you are not eligible for free prescriptions there are ways to save money on them and you can talk to your local pharmacist about this. For more information, visit: www.northeastlondon.icb.nhs.uk/nhs-costs
There are a number of Community Living Rooms in Waltham Forest, offering free warm spaces for everyone. These spaces offer a range of free activities, while some provide free healthy communal meals. Some also provide advice on money, welfare and benefits support, and energy advice.
Community food hubs across the borough can help you access free or affordable food if you need it.
Get support to fill in tricky forms and access online services, and receive information about local activities and services at Waltham Forest Community Drop-Ins. No need to book, just drop in.
They are open weekly between 9.45am to 11.15am in four locations:
Check whether you qualify for Pension Credit or get help with your claim at the Pension Credit Drop-In sessions, every Monday until Christmas, from 1pm to 3pm at Walthamstow Library. Check if you’re eligible and apply or call 0800 99 1234.
There are free drop-in sessions for residents to get help with their devices and use the internet. The sessions are delivered by friendly Digital Champion volunteers. No need to book, just drop-in.
AbilityNet have friendly tech volunteers who provide at home support to over 65s and disabled people with their computer, mobile phone, tablet and the internet. Phone 0800 048 7642.
Find a directory of organisations in Waltham Forest that will help you get online and teach you how to use your devices.
Families can get help and support at Family Hubs, one-stop shops to access all the support families need. There are four Family Hubs throughout the borough: Chingford Family Hub, Walthamstow Family Hub, Queens Road Family Hub and Leytonstone Family Hub.Family Hubs are open Monday to Friday, 9am to 5pm. Their support phoneline is also available during the same hours, on 020 8496 4965.
Translations of this guide are available in:
If you need urgent medical attention, but it is not life threatening, visit NHS 111 online or call 111 first.
Urgent doctor’s appointments are available seven days a week including in the evenings, weekends and on bank holidays. Call your practice or NHS 111 to book.
Your local pharmacist can offer advice as well as medication. Many pharmacies are open late and over the weekends and you do not need an appointment to see a professional. Some offer free delivery services, so check with your local pharmacy.
Community pharmacists can also supply prescription medicines if you need them for seven different conditions without you needing to see a GP, under a new scheme called Pharmacy First. These conditions are:
Call 0208 175 1770
If you are feeling overwhelmed or you are struggling with your mental health, you can call the mental health crisis line for free 24 hours a day, 365 days a year. Call NHS 111 and choose option 2.
Can provide mental health support through a range of services is available
Monday to Friday, 9am to 5pm.
020 7510 1081
If you’re feeling lonely and would like to get involved locally or just have someone to talk to there are lots of organisations who can help.
The Silver Line run by Age UK
Is a free telephone support line for older people offering confidential support and friendly conversation 24 hours a day, 7 days a week. Call free on 0800 4 70 80 90.
Age UK in East London
Provides a range of support and advice for older people as well as befriending services, activities and events.
Call 020 8981 7124
General information and advice to help you through the cost of living crisis.
Provides free, independent, confidential and impartial advice on a wide range of subjects. Appointments are available at their offices in East London. For more information call 020 3855 5234.
If you’re a carer and would like some support, Carers Centre Tower Hamlets can help.
020 7790 1765
Email: enquiries@ccth.org.uk
General information and advice to help you through the cost of living crisis.
While NHS care is free, there are some things you need to pay for like prescriptions and dental costs. A range of financial support is available to eligible people to help with these costs. Even if you are not eligible for free prescriptions there are ways to save money on them and you can talk to your local pharmacist about this. For more information visit www.northeastlondon.icb.nhs.uk/nhs-costs
You can find further information on grants, schemes and support to help you save money on energy bills and get your home ready for winter.
If you are struggling to get food for yourself or your family there are a number of food aid organisations in Tower Hamlets that can help. The council has set up several FOOD stores and foodbanks in the borough that you can pick up food supplies.
Families can get help via a network of services which includes health, education and housing support.
Translations of this guide are available in:
Keeping warm and well over the winter can help to prevent colds, Covid-19, flu and more serious health problems such as heart attacks, strokes, pneumonia and depression.
You may be more vulnerable if you are 65 and older, or you have health conditions such as:
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