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Freedom of Information

We are committed to being open and transparent about the work we do and the decisions we make on behalf of local people.

We publish a wide range of information about our policies, structure, governance, and performance which you can find here.

The Freedom of Information Act (2000) – or FOI Act – gives members of the public a right to request access to all types of recorded information held by public authorities, promoting a culture of openness and accountability across the public sector.

Before making an FOI request

What do I need to do before making a request

Check whether the information you seek is already available. We publish information on this website, and you may find the answer to your question is already here. If you ask for information from us that is already published, we will refer you to the published source.

Who can request information?

Anyone, anywhere in the world, can make a freedom of information request to us.

What can I request?

You can seek any recorded information that you think NHS North East London may hold. If the information is environmental, we will respond according to the Environmental Information Regulations 2004 (EIR). You do not have to know whether the information you want is covered by the EIR or the FOI Act. When you make a request, we will decide which law applies.

If the information is your own personal data, then you should make a Subject Access Request (SAR) under the Data Protection Act 2018 (DPA), and not under the FOI Act.

What information must I include in my request?

The FOI Act requires certain information to be supplied before we can respond to your request:

  • your real name – we do not have to respond to requests submitted under a pseudonym
  • your address (email addresses are acceptable)
  • a description of the information you wish to obtain

How soon will I receive a reply?

You will receive an acknowledgement by email shortly and a full reply within 20 working days.

What if I am not satisfied with the response I receive?

If you feel your request for information hasn’t been dealt with satisfactorily, then in the first instance please write to the FOI manager for an internal review at nelondonicb.foi@nhs.net or at the postal address below.

How to submit an FOI or Subject Access Request

Your request must be in writing and can be either posted or emailed to:

  • Email: nelondonicb.foi@nhs.net 
  • Postal address: NHS North East London, Freedom of Information Team, 4th Floor – Unex Tower, 5 Station Street, London E15 1DA

For requests involving personal data, including Subject Access Requests, please contact the Information Governance team by email or by post to:

  • Email: nelondonicb.ig@nhs.net 
  • Postal address: NHS North East London, Information Governance Team, 4th Floor – Unex Tower, 5 Station Street, London E15 1DA
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