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NHS 111

NHS 111 call handlers

How NHS 111 can help you

NHS 111 can help if you have an urgent medical problem and you’re not sure what to do or where to get help. 

It is available 24 hours a day, 7 days a week. Trained call advisors and NHS 111 clinicians can give you the advice you need and help you get the right treatment fast. 

If needed, NHS 111 can book patients in to be seen local health and care services. Depending on the situation you will:

  • find out what local service can help you
  • be connected to a nurse, emergency dentist, pharmacist or GP
  • get a face-to-face appointment if you need one
  • be given an arrival time if you need to go to A&E – this might mean you spend less time in A&E
  • be told how to get any medicine you need
  • get advice on how to manage your illness at home

How NHS 111 works

To get help from NHS 111, you can:

  • go to 111.nhs.uk (for people aged five and over only)
  • call 111 for free from a landline or mobile phone

You will then be asked to answer questions about your symptoms on the website, or by speaking to a fully trained adviser on the phone.

If you have difficulties communicating or hearing, you can:

Finding the right urgent help

Knowing the right route to urgent care can help you get seen more quickly. Hospital A&E departments can be extremely busy. There are many other urgent care services in your community that could help. Find out where to get the right help below. 

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Downloads

NHS 111 leaflet - Large Print

Download this helpful leaflet with everything you need to know about how the NHS 111 service can help you.

Download

NHS 111 leaflet - Easy Read

Download this helpful leaflet with everything you need to know about how the NHS 111 service can help you.

Download

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