Welcome to our penultimate community phlebotomy pilot update.
It’s hard to believe a nearly whole year has passed since we embarked on this pilot. Borne out of the recognition for a better service for the communities we serve, partners have worked tirelessly to ensure the provision of this new service gives the residents of BHR easy access, easy booking/cancellation and choice of site.
Twelve months and a pandemic later, we are pleased to say that the feedback on this provision continues to be overwhelmingly positive.
We thank the dedication of our teams and partners in continuing to make this pilot a success. We will update you further on next steps in our final update.
Previous updates can be found on our website along with a full list of phlebotomy services and booking details across BHR.
Sites and capacity
As expected we saw increased demand in all boroughs throughout May, following a decline during April due to the Easter and bank holidays.
Since the beginning of April we have been providing a dedicated Phlebotomy service in Havering for people with a Learning Disability aged 12 and above, who are residents of Barking & Dagenham, Havering, or Redbridge.
We are delighted to confirm that all of our Learning Disability specific phlebotomy services across BHR are now in operation:
Thames View Health Centre, Barking and Dagenham IG11 0LH
Thursdays 12-30 to 3-45 pm
Raphael House, Havering, RM1 4HP
Tuesdays 12-30 to 3-45 pm
Hainault Health Centre, Redbridge IG7 4DF
Wednesday 12-30 to 3-45 pm
To book a blood test with the Learning Disability Phlebotomy service please call 0300 300 1351 or email: LDbookabloodtest@nelft.nhs.uk
This information has been shared with Local GPs via our weekly GP bulletin and we continue to share information about the service via our weekly BHR stakeholder update.
A full list of community and GP phlebotomy services along with a link to book an appointment is available on our website.
On 13,14 and 15 June, BHRUT installed a new IT system. To mitigate for any reduction in appointment availability due to this action, extra phlebotomy chairs have been made available at Raphael House, Havering, Monday – Friday throughout June and July.
Please note, as mentioned above, there was increased activity in all boroughs during May. 27,331 blood tests were carried out across BHR and community GP sites during May.
- 79.21% of appointments were carried out within 1 week from the date of booking.
- 19.37 of appointments were carried out within 2 weeks from the date of booking.
- 1.37% of appointments were carried out between 2 and 4 weeks from date of booking (patient choice).
Patient survey results
Patients continue to pass on their feedback via our survey, with over 90% of patients reporting back a good experience in May. We continue to learn from these responses in order to shape the service into one that best meets the needs of the local communities we serve.
- We will continue to share our patient survey, which includes all of our sites, which can be completed online, via a text and email link once the appointment has finished.
- The dedicated email address for the pilot will close on the 30 June, after which normal feedback routes should be followed:
Thank you again for all of your support over the past 12 months and we look forward to sharing with you some highlights of the pilot evaluation in our final update.
Director of Transformation
Executive Phlebotomy Steering Group Chair
NHS North East London Clinical Commissioning Group
Barking and Dagenham, Havering and Redbridge (BHR) Integrated Care Partnership and North East London Health and Care Partnership
Community phlebotomy pilot archived updates
You can also download archived phlebotomy bulletins following the declaration of a system Serious Incident (October 2020) on the blood testing service in Barking and Dagenham, Havering and Redbridge.