Wound care service

About the wound care service

Most cuts and grazes can be treated at home and will start to heal in a few days. But some wounds may need to be treated by a medical professional if there’s a risk of infection, if the injury is serious, or if you have recently had an operation.

Simple wound care services are available to all patients over the age of 16 who are registered with a GP practice in Barking & Dagenham, Havering or Redbridge. The services support patients with managing wounds such as skin ulcers, first degree burns, post-surgical sutures, clips removal and routine dressings.

How does it work?

Your doctor or nurse will tell you to book an appointment if you have a wound that needs a dressing.

You can book an appointment seven days a week at a time convenient to you.

Appointments are available Monday to Friday from 8am-9.30pm and on Saturday and Sunday between 9am-6pm. (times will vary depending on location)

Where will my appointment take place?

There are seven locations across Barking and Dagenham, Havering and Redbridge, the booking system will show you which site is the closest to your GP practice and provide available time slots for appointments.

What do I need to take to my appointment?

Remember to bring with you the discharge letter from your operation / procedure / appointment, as it will contain important information about your wound the service will need to know at your first appointment.

How to book an appointment

You can book an appointment online or by contacting the team on one of the numbers below.

To ensure continuity of care due to a high demand for appointments, we encourage booking all your required follow-up appointments at the same time as your initial appointment.

Booking appointments

Barking and Dagenham

You can book an online appointment: https://bookings.herohealth.net/s/2dd23bix
If you are unable to book online, then you can book by calling: 020 4531 8660.
The phone line is open Monday to Friday from 5.30pm to 10pm. Weekends 9:30am till 5pm and Bank Holidays 9:30am till 2pm

Havering

You can book an online appointment: https://bookings.herohealth.net/s/sxgro1wp
If you are unable to book online, then you can book by calling: 020 4539 2837.
The phone line is open Monday to Friday from 12pm to 2:30pm. This does not include weekends and bank holidays.

Redbridge

If your GP surgery is in Redbridge (excluding Newbury Group Practice, Hainault Surgery or Fullwell Cross Medical Centre), You can book an online appointment: https://bookings.herohealth.net/s/c89ucm1d

If you are unable to book online, then you can book by calling: 020 3981 3500 (Option 2)

The phone line is open Monday to Friday from 12pm to 2:30pm. This does not include weekends and bank holidays.

If your GP surgery is in Redbridge and is Newbury Group Practice, Hainault Surgery or Fullwell Cross Medical Centre –

You can book online here: https://bookings.herohealth.net/s/j6noo298

If you are unable to book online, then you can book by calling: 020 3981 3500 (Option 2)
The phone line is open Monday to Friday from 12pm to 2:30pm. This does not Include weekends and bank holidays.

Locations for wound care service

You will need to book into a site connected to your GP Practice and the booking system will guide you through this. The full list of sites are below.

Borough	Location
Barking and Dagenham	Barking Hospital Upney lane, Barking IG11 9LX (Parking is available)
Havering	Rosewood Medical Centre, 30 Astra Close Hornchurch RM12 5NJ (Parking is available)
Havering	Rush Green Medical Centre 261 Dagenham Road, Romford RM7 0XR.
Redbridge	Oak Tree Medical Centre 273-275 Green Lane, Ilford IG3 9TJ (Off street parking is available)
Redbridge	Gants Hill Medical Centre, 63-65 Ethelbert Gardens, Gants Hill, Ilford IG2 6UP (Parking is not available)
Redbridge	Newbury Group Practice, 40 Perrymans Farm Road, Ilford IG2 7LE (Off street parking is available)
Redbridge	Fullwell Cross Medical Centre, 1 Tomswood Hill, Fullwell Cross Ilford IG6 2HG (Disabled parking only for badge holders).
Redbridge	Forest Edge Practice, Hainault Health Centre, Chigwell IG7 4DF (Off street parking is available)
Redbridge	Glebelands Practice, 2 Glebelands Avenue, London E18 2AB (Pay and display parking is available)

Downloads

Wound care patient leaflet

Find out all the information you need on our simple wound care service and how to book appointments in your area.

Download

Would Care Frequently Asked Questions (FAQs)

We have some FAQs on our simple wound care service and how to book appointments in your area.