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Continuing Health Care (CHC)

About this service

Some people with long-term complex health needs may qualify for free health and social care arranged and funded solely by the NHS. This is known as NHS continuing healthcare (CHC).

Continuing healthcare is a package of care provided outside of hospital, such as in your own home or in a care home. 

It is a service for people aged 18 years and over who have significant ongoing healthcare needs. People who are eligible for continuing healthcare service may individuals who are reaching the end of their lives, or have long-term conditions as a result of a disability, accident or illness. 

You can read more about this service on the NHS England website. 

Who can use this service

To be eligible for NHS continuing healthcare, you must be assessed by a team of healthcare professionals (a multidisciplinary team). The team will look at all your care needs and relate them to:

  • what help you need
  • how complex your needs are
  • how intense your needs can be
  • how unpredictable they are, including any risks to your health if the right care is not provided at the right time
Your eligibility for NHS continuing healthcare depends on your assessed needs, and not on any particular diagnosis or condition. If your needs change then your eligibility for NHS continuing healthcare may change.
A decision about your eligibility for a full assessment for NHS continuing healthcare should usually be made within 28 days of an initial assessment or request for a full assessment.

If your assesment finds you are eligible for this service, NHS North East London, as your local Integrated Care Board (ICB), would be responsible for funding your full package of health and social care. 

This means that we will find suitable care to meet your assessed needs. We will always try to give options and choices that best match yours and your family’s preferences for the type and place of care provided.

If you are not eligible for NHS continuing healthcare, you can be referred to your local council who can discuss with you whether you may be eligible for support from them. Find out more on our Adult Social Care page.

If you still have some health needs then the NHS may pay for part of the package of support. This is sometimes known as a “joint package” of care.

How to access this service

In order to receive support from the NHS continuing health care service, individuals have to be assessed by NHS North East London to determine whether you are eligible.  

If you would like to have a continuing healthcare assessment for yourself, a family member or for a person you care for, you can speak to:

  • Your social worker (if applicable)
  • A member of the clinical team involved in your care

Barking and Dagenham, Havering and Redbridge

Name of team Who to contact What they do
Quality Assurance

020 3416 5905 (option 1)

  • Transfer in patients
  • Checklists
  • Ratification queries
  • Documentation copies
  • Full assessment from JAD team
Assessment and review

0300 013 6225 (option 1)

  • Review bookings
  • Appointment bookings
  • Appointment queries
Commissioning / Brokerage

0300 013 6225 (option 1)

  • Care package information
  • Funding queries
  • Placement queries

0300 013 6225 (option 1)

  • Equipment referrals and queries

0300 013 6225 (option 1)

  • Referral and funding queries
  • General queries relating to non-weight bearing rehab
  • Slow stream bearing and back brace rehab

0300 013 6225 (option 1)

  • Invoice queries
  • Contract queries
  • Payments

0300 013 6225 (option 1)

  • Appeals

City of London, Hackney, Newham, Tower Hamlets and Waltham Forest

Area Who to contact
City of London and Hackney

Continuing Healthcare team
020 3688 1123


020 7909 3805
Working hours: Monday – Friday (09:00 – 17:00)

Tower Hamlets

020 7771 5575 or 020 7771 5574
Working hours: Monday - Friday (09:00 - 17:00)

If you have questions about whether you are eligible for support contact: 

Tele: 020 3688 1387

Waltham Forest

Community Clinical Team
020 3644 2459 

If you want to discuss arrangements for care through an agency or nursing home please contact the brokerage team:  

Waltham Forest Brokerage Team
020 3688 2459 or 020 3688 1167

If you have any other queries, such as eligibility, contact the CHC Commissioning Team:

NEL commissioning support unit
Telephone: 020 3688 1144


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