How you make a complaint about primary care services is changing on 1 July

You have the right to make a complaint about any aspect of NHS care, treatment or service, and this is written into the NHS Constitution on GOV.UK.  From 1 July 2023 the way members of the public make a complaint about primary care services to the commissioner is changing.    By primary care services we mean GPs, dentists, opticians or pharmacy services.  There are two ways you can make a complaint:  You can complain to the healthcare provider: this is the organisation where you received the NHS service, for example a GP surgery or dental surgery.    You can complain to the…

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A reflection on the north east London Long Covid clinics

To mark the three-year anniversary of the first Covid-19 lockdown, we spoke to Dr Adam Ainley, Consultant Respiratory Physician at BHRUT and Clinical Lead for Long Covid across north east London about the Long Covid clinics.“What a three years they’ve been…We’ve come a long way in north east London. As I reflect on our journey and the progress made, there’s a lot to be proud of.The Long Covid clinics across north east London were set up in December 2020, to meet the needs of those patients who still had lingering Covid-19 symptoms, following discharge from hospital.It was a chaotic, not…

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