Accessibility statement

Website accessibility statement inline with Public Sector Body (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018

This accessibility statement applies to www.northeastlondon.icb.nhs.uk.

This website is run by NHS North East London Integrated Care Board (NELICB).

We want as many people as possible to be able to use this website. For example, that means you should be able to:

change colours, contrast levels and fonts
zoom in up to 200% without the text spilling off the screen
navigate most of the website using just a keyboard
navigate most of the website using speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS (Job Access with Speech), NVDA (NonVisual Desktop Access) and VoiceOver)

We’ve also made the website text as simple as possible to understand.

Customising this website

AbilityNet has advice on making your device easier to use if you have a disability. This is an external site with suggestions to make your computer more accessible: AbilityNet – My computer my way

With a few simple steps you can customise the appearance of our website to make it easier to read and navigate.

How accessible this website is

We know some parts of this website are not fully accessible:

some parts may not be fully compatible with screen readers
you may not be able to access all content by using the keyboard alone
not all media will have a transcript or be subtitled
some text may not reflow in a single column when you change the size of the browser window and at certain levels of magnification
some older PDF documents are not fully accessible to screen reader software

Assistive technology on this website

We also provide assistive technology, enabling all website visitors to customise their experience through a range of options to suit their online accessibility and language needs.

The Recite Me toolbar provides text-to-speech functionality, fully customisable styling features, reading aids and a translation tool with over 100 languages, including 65 text-to-speech voices and many other features.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, audio recording or braille, please contact us or find further contact details on our ‘contact us’ page. We will try and respond as quickly as possible but this will be no more than 5 working days.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please let us know at nelondonicb.digitalcomms@nhs.net

We’ll try and respond as quickly as possible but this will be no more than 5 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to you, please contact the Equality Advisory and Support Service (EASS) directly. Contact details for the Equality Advisory and Support Service (EASS).

The government has produced information on how to report accessibility issues. Reporting an accessibility problem on a public sector website.

Technical information about this website’s accessibility

NHS North East London Integrated Care Board is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines 2.2 AA standard, due to the non-compliances listed below.

We formally test the accessibility of key user journeys that represent the breadth of content across our website on a regular basis against WCAG 2.2 AA standards.

Some parts of the website may not work for everyone. Below are known issues that we have put plans in place to fix.

If you find something that does not work that we missed, please contact us.

The full guidelines are available at Web Content Accessibility Guidelines version 2.2.

Non accessible content

The following items do not comply with the WCAG 2.2 AA success criteria

1.4.13 – Content on Hover or Focus: Not all pre-recorded audio-only or video-only media will have alternative media that presents equivalent information e.g. audio track with description of the action in a video with no sound
1.2.1 – Audio-only and Video-only (Prerecorded): Not all video will have subtitles or subtitles that identify all speakers as well as noting other significant sounds e.g. laughter

1.3.1 – Info and Relationships: Not all PDFs are tagged
2.4.7 – Focus visible: Not all controls change appearance when selected
1.4.10 – Reflow: Some pages scroll in two dimensions on small screens

2.4.1 – Bypass blocks : Not all content has a way to skip to the main content of the page

1.2.2 – Captions (Prerecorded): Not all our PDFs and Word documents meet accessibility standards. We are running a series of workshops and campaigns to highlight this issue and train users in how to audit and then improve the accessibility of these documents.
2.4.2 Page titles (PDF): Not all of our PDFs have page titles
1.1.1 Non-text content (PDF): Some images in PDFs do not contain alternative text

We aim to improve our websites accessibility on a regular and continuous basis. See the section below (‘What we’re doing to improve accessibility’) on how we are improving our site accessibility.

Content that’s not within the scope of the accessibility regulations

PDFs, videos and other documents

Many of our older PDFs, videos and Word documents do not meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This does not meet

WCAG 2.1 success criterion 4.1.2 (name, role value).

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix archive material such as news articles published before 2018.

Regulations for PDFs or other documents published before 23 September 2018

What we’re doing to improve accessibility

A regular bi-monthly central website audit using an automated service, followed by manual prioritisation of issues with key user journeys
We will review and update our design framework to make it stable and to test it for accessibility issues. This will cut down, but won’t totally remove, the risk of web editors adding design elements that are not accessible
Introducing support, guidance and training processes for all staff to increase awareness of accessibility and what our responsibilities are.
A review of all PDFs to either convert them to HTML, remove them or re-add them following accessibility fixes being applied

Preparation of this accessibility statement

This statement was prepared on 11 February 2025. It was last reviewed on 11 February 2025.

This website was last tested in February 2025. The test was carried out by the NEL ICB Digital Communications team using the SilkTide accessibility tool.