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Mental health crisis lines

Sad person calling on the phone

If you or someone you know needs urgent help for their mental health call a local NHS crisis line. 

They are free and open 24 hours a day, every day of the week, for adults, children and young people.

The helplines are supported by trained call handlers who are there to listen, and to help you make sense of how you are feeling. They can help advise you on where you can access the right mental health support. 

Local crisis lines

Find out how to contact your local NHS mental health crisis line for free below. 

Location Contact details
Barking and Dagenham
0800 995 1000
City and Hackney
0800 073 0006
0800 995 1000
0800 073 0066
0800 995 1000
Tower Hamlets
0800 073 0003
Waltham Forest
0800 995 1000

National support services

There are lots of organisations out there who can help you if you need urgent mental health support and don’t know where to turn to.

  • You can visit NHS 111 online. They will ask you to answer a few simple questions about your mental health symptoms and be able to advise on what to do next.
  •  The Samaritans are there to listen at any time of the day or night. You can talk to them confidentially about anything that’s troubling you, no matter how difficult. Call free on 116 123.
  • Shout offers confidential 24/7 crisis text support for times when you need immediate assistance. 
    Text SHOUT to 85258.

Finding the right urgent help

Knowing the right route to urgent care can help you get seen more quickly. Hospital A&E departments can be extremely busy. There are many other urgent care services in your community that could help. Find out where to get the right help below. 


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